Company Policy

About us

Wisdom Health Life (registration number EE 51617) (we and us) is a business registered in Cyprus, with registered office Amathountos13, 2480, Nicosia, Cyprus, we operate the website https://wisdomhealthlife.com.

Contacting us

Our customer service team can be contacted via telephone, for any reason, at +357 99 799455 or via email, at mtheo@wisdomhealthlife.com or send a message on Instagram/Facebook by clicking on the link below:

 wisdomhealthlife   wisdomhealthlife

Information on the Website

The information provided on this website does not seek to diagnose disease or to replace medical advice. Proper medical advice should be sought in the first instance. Please exercise caution when taking nutritional supplements and herbal remedies, if the products you wish to purchase have been recommended by your practitioner. It is important to disclose your full medical history and current medication details to avoid potential contra-indications. Please ask your doctor or pharmacist for advice.

Placing an order and its acceptance

Placing your order

Please follow the onscreen prompts to place an order. Each order is an offer by you to buy the food supplements specified in the order subject to these Terms.

Upon the completion of your order, an email will be sent to your account.

Acceptance

Based on the Acceptance policy, you will be charged for your purchases and delivery as soon as you place your order. You will not be charged or be committed to any type of contract with us until your order has gone through the system. Please note that we are entitled to decline your order up until payment, without giving any reason. After your payment has gone through, you will officially be in contract with us.

Delivery of Products

The process of the delivery of your products will be based on the Company’s method and it will be sent to the address which you specify in the checkout procedure. However, the time for delivery will not be a requirement on the contract between us.

In cases where the courier company cannot deliver the order to the address you have indicated, then after communication between us, you will receive it from a different service point.

The delivery of products shall be governed by and construed in accordance with the laws of Cyprus and any disputes will be decided only by the Cyprus courts.

Cancellation and changes

You can notify any changes or cancellation requirement through email or by contacting us. In the case that your order has not been processed, then you can cancel or modify the order as you wish. However, if the order has been processed and dispatched from our premises, then we cannot, unfortunately, make changes to the order, or accept returns.

Return & Refunds Policy

In the case that you are not satisfied with your item of purchase when it arrives to you, for any reason, due to safety factors, we DO NOT accept returns. It must be understood that the product is kept in the correct temperatures and conditions, and once it has left our premises, it cannot be tampered with or accept returns of any kind. Please make certain that you will order products that you will use wisely for yourselves and your loved ones.

However, if your item arrives damaged, please contact us within 24 hours of its arrival so that we can replace the product with a new one, as soon as the damaged product is in our facilities. Please note that you will be responsible for the delivery fees upon the shipment of your product for a refund. Please don’t hesitate to contact me at mtheo@wisdomhealthlife.com or send a message on Instagram/Facebook if you have any problems with your order or any questions about your items.

Shipping Information & Payment Methods

Free Shipping Conditions

Free shipping on order above 90 euros.

Shipping Information

Delivery can be offered only in CYPRUS via ACS Courier.

In cases where the courier company is unable to deliver your order, we will contact you by phone or email to arrange a different way of delivery.

 You can pay for your purchase online via the following methods:

Payment Methods

1. Deposit in a bank account

When completing the order you can select "Deposit to bank account". After you complete your order, you will receive an informational email with your order number.

You can then make your payment to the following bank account:

Hellenic Bank
Account number: 134-10-H07732-01
IBAN: CY03 0050 0134 0001 3410 H077 3201
Beneficiary: Wisdom Health Life by Theocharous
Note: Any bank charges are borne by the customer.

In the justification of the deposit, you should write your name and your order number, so that we know which order your deposit relates to. Your order will remain pending until the transaction is completed. In case you have not been informed about the progress of your order within five (5) working days, contact us on tel: 00357 99799455 working days & hours.

2. COD Method

Payment upon receipt of the order. You pay cash to the employee of the courier company (ACS).

This method has an extra charge from courier company (ACS).

3. Payment by debit/credit card

Credit card payment is a completely safe payment method for our customers. The Wisdom Health Life by Theocharous brand will never have knowledge of your card or account information. When paying for your order, Wisdom Health Life by Theocharous does not come into contact with your card details and data under any circumstances. This information is entered directly by you using an encrypted connection to the partner bank's secure systems.

The Company bears no responsibility in case of illegal use of credit cards.

Payment upon delivery

The payment service with cash on delivery at the ACS method has an extra charge. Your Order is executed immediately without delays; and payment is made on the spot upon delivery.

In the justification of the deposit, you must write your name and your order number, so that we know which order your deposit relates to. Your order will remain pending until the transaction is completed. In case you have not been informed about the progress of your order within five (5) working days, contact us at phone number 00357 99799455 working days & hours.

Processing Time

The process of delivery takes up to 3-5 working days. Our goal is to post your orders as soon as possible. However, if you have a deadline for your order, please contact us at mtheo@wisdomhealthlife.com or send a message on Instagram/Facebook by clicking on the link below:

 wisdomhealthlife   wisdomhealthlife

Methods of Ordering

You can purchase and order your favorite products in the following ways:

1. Online ordering through our eshop at https://www.wisdomhealthlife.com/shop-page/en/

Select the products you are interested in through our online store and when you have completed your selections, click on your shopping cart to proceed with the payment and shipping methods.

Upon completion of your order you will receive a confirmation email.

2. Phone Order at 00357 99799455

If you choose to order the products you are interested in by phone, then you email us at mtheo@wisdomhealthlife.com with your details (name and phone) and available times when we can contact you.

3. Email Order at mtheo@wisdomhealthlife.com

Enter the codes and name you are interested in on our website. We will inform you the total cost of your order, the method of payments you can use and the process of shipping your order.

Practitioner Discounts

If you practice naturopathy or dealing with herbs, please contact us at mtheo@wisdomhealthlife.com, or phone number +357 99799455 or send a message on Instagram/Facebook by clicking on the link below:

 wisdomhealthlife   wisdomhealthlife

Warning and Disclaimer

This warning and disclaimer states that this website is not intended to replace the medical advice of your trusted health care provider or physician, or to diagnose any illness or disease.The medical information provided in this site is not a substitute for a professional medical opinion. The Ayurvedic/Herbal remedies given on the site are based on the therapeutic usages of herbs. This means that you should never disregard medical advice or delay in seeking it because of something you have read here. The same symptoms can have many different causes and if the problem persists, consult your doctor immediately.

Therefore, the https://wisdomhealthlife.com cautions users not to seek the food supplementsprocured in this shop without the consultation of a licensed healthcare provider. All patients are to consult their primary healthcare provider, to discuss both the advantages and risks of purchasing our food supplements.

Privacy Policy

Protecting your personal data

We collect and process your personal data only when is absolutely necessary.We will never sell, rent, distribute, or make public in any way, your personal information.

Personal information

We may ask for personal information, such as your:Name, Email, Phone/mobile number, Home/Mailing address, Payment information.This data can personally identify you, but the personal information we use are ONLY relevant to providing you with a service, and to help provide or improve our services.

Please note that, if you are under 18 years of age, you MUST have your parents' consent before using the services of this website.

Website traffic monitoring

Like most websites, ours uses Google Analytics (GA) to track user activity. We use this data to determine the number of people using our website, to better understand how they find and use our website, and to see their journey through the website. Although GA records data such as your geographic location, device, web browser and operating system, none of this information makes you personally identifiable to us. GA also records your computer's IP address, which could be used to identify you, but Google does not give us access to it. We consider Google to be a third-party data processor that complies with the requirements of European legislation.

Relevant legislation

Along with our company's internal IT systems, this website has been designed to comply with the following laws/regulations regarding the protection of users' personal data:

• EU Data Protection Directive 1995 (DPD)
• EU General Data Protection Regulation (GDPR) 2018

Contact forms and email communication

In the event that you choose to contact us using a contact form or a link in our email, none of the data you provide will be stored in our system or transferred to or processed by any third-party data. Instead, this data will be sent to us in an email message via SMTP (Simple Mail Transfer Protocol). Our SMTP servers are protected by TLS (sometimes known as SSL) security protocol, which means that any email content will be encrypted before it is sent over the internet. Email content is decrypted (protected) by our local computers and devices.

For all your personal information that is stored in our database, all necessary measures will be taken to secure it from any data breach. In the case of any unlawful breach of our database or the database of any third-party data processor that we are using, will be reported to the authorities within 72 hours of the breach. This will occur as long as it is apparent that the personal data that is stored in a recognizable format, has been stolen.

General conditions

By making a purchase from us, you are also submitting into an agreement not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.